Maximizing the Patient Experience

Discussion Outline:

Many companies have made customer experience the top priority in their business for a simple reason; happy customers make loyal customers and loyal customers drive higher revenues. The challenges are implementing and delivering this strategy successfully.

Among the topic points we’ll discuss together:

• Winning the first impression
• Delivering a successful patient journey
• Measuring the patient experience

Are you delivering an exceptional patient experience? Is every interaction in the patient journey the best experience possible? Join us to discuss how to maximize the patient experience to help grow your practice.

This dinner is open to all doctors and 1-2 key staff members per practice.

We hope to see you there!

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