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Redefining the Patient Experience & Journey
~COPE PENDING – Approved for 1 hour of CPC, Technical ABO and NCLE~
Date & Time: Tuesday, October 27, 2020 | 9:00am – 10:00am Pacific
Presented by: Samantha Toth, ABOC
Supported by an unrestricted educational grant from Transitions and Hoya
Course Description:
Your practice’s relationship with patients is built over time, nourished by online and physical experiences in their journey, grounded in expectations, and confirmed through repeated interactions. Identify specific checkpoints in the patient journey and discover ways to enhance their experience at each one. Training also includes strategies for creating contactless patient interactions, how to maximize the time spent with each patient, minimize their overall time in-office, and how to properly merchandise to attract new patients, improve existing patient retention, and help patients make better purchasing decisions.
