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25 Ways to Improve Patient Satisfaction
Date & Time: Thursday, February 13, 2020 | 10:00am – 11:00am Pacific
Presented by: Valerie Manso, Director of Staff Education, PECAA
Course Description:
Customer/Patient satisfaction is essential to the successful growth of all businesses. This fun-filled, fast paced session dissects twenty five proven ways of ensuring patient/customer delight.
By the end of this session, you will:
- Know 25 ways to improve customer satisfaction
- Comprehend the business benefits of providing patient delight
- Recognize the importance of service before, during and after the sale
